Privacy policy

iHerb Privacy Policy (Effective August 5, 2021)

iHerb, LLC and its subsidiaries (including iHerb Netherlands B.V.) are committed to protecting your privacy. This policy explains:

  • What personal data we collect

  • How we use it

  • Who we may share it with

  • Your choices and rights

  • How we secure and retain your data

Key Sections

1. Country-Specific Policies
Privacy laws vary by country. This policy includes regional differences (e.g., California, Russia, Korea), and some regions may have separate notices.

2. Information We Collect
We collect information such as:

  • Contact details (name, address, phone, email)

  • Account login info

  • Payment and billing info (for payments via iHerb; third-party processors like PayPal or Apple Pay use their own policies)

  • Order history and product interaction

  • Social media details (if you connect accounts or interact via platforms)

  • User-generated content (reviews, questions)

  • Device/IP/browser data

  • Location and language preferences

You may choose not to share certain data, but it could affect your ability to use some services.

3. How We Use Your Information
We use your data to:

  • Process and deliver orders

  • Manage your account and rewards

  • Communicate updates and promotions

  • Respond to support requests

  • Improve our website and services

  • Conduct research and analytics

  • Prevent fraud and enforce policies

  • Comply with legal requirements

4. Automated Data Collection
We use cookies and similar tools to gather usage data for personalization and performance.

5. Information Sharing
Your data may be shared with:

  • Service providers (e.g., shipping, payment processors)

  • Legal or regulatory authorities (if required)

  • Partners for business operations (in compliance with this policy)

6. Data Transfers
Your data may be transferred to countries outside your own for processing, including the U.S. and Netherlands.

7. Your Rights
Depending on your location, you may:

  • Access, correct, or delete your data

  • Object to certain data uses

  • Withdraw consent where applicable

8. Data Retention
We keep your data only as long as needed to fulfill our business and legal obligations.

9. How We Protect Data
We use physical, technical, and administrative safeguards to secure your information.

10. Children’s Privacy
iHerb does not knowingly collect personal information from children under 13 (or the local age of consent).

11. Policy Updates
We may update this policy periodically. Changes will be posted with a new effective date.

12. Contact Us
For privacy-related questions or requests, contact iHerb using the “Contact Us” section of the website.